Returns, Warranty Replacements, Refunds
If you think your merchandise may be faulty...
Most of the memory returned to us is not actually defective. These simple troubleshooting solutions help most of our customers solve any problems they may encounter with their memory upgrade.
Hassle-Free Warranty Replacements
- A Lifetime Warranty applies to all products we sell, with the exception of flash memory, batteries, AC Adapters and hard drives/solid state drives, which have a minimum 1 year warranty. Read the full details and limitations to our warranty.
- If it is convenient we offer free collection of any suspected faulty items via FedEx, or you can simply return them to our supplier in Kent, UK.
- Only authorised returns will be accepted. For the fastest turnaround time, please follow our returns procedure.
- We also offer advance replacements as a standard business practice on any warranty return. That is, if any product you purchase from us is suspected faulty, we will immediately ship a replacement at no charge and work out the return of the faulty module(s) separately.1
1. Please action the return of your products promptly. In the event the faulty module(s) are not returned within 14 days, we reserve the right to charge for the replacement parts.
Refunds and our 365-Day Satisfaction Guarantee
- Read the full details of our 365-Day Satisfaction Guarantee.
- You can return any product purchased from RamCity for a full refund, for any reason, within 1 year of purchase, providing it is in the same condition in which you purchased it, in all original packaging.
- If it is convenient we will also collect your unwanted items using FedEx at no charge, or you can simply return them to our supplier in Kent, UK.
- Only authorised returns will be accepted. For the fastest turnaround time, please follow our returns procedure.
- All refunds are made via the same method as the original purchase.
- Try these simple troubleshooting tips if you are having installation problems.
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Returns Procedure
Still need to return something? Simply fill out our One Page Return Form and we'll respond to you within 1 business day.
