• Free Shipping and Delivery
• Payment Options and Pricing
• Warranty Replacements and Refunds
• Stock Levels
• VAT and Import Duties

Shipping and Delivery

Delivery Options

Service	Fee	Coverage	ETA
City Link	FREE	All UK Excl. Ireland	1-2 Bus. Days1,3
Royal Mail (BFPO Only)	Free	BFPO Addresses Only	2-3 Weeks2
TNT	£9.90	Rest of EU	2-3 Bus. Days3
FedEx International Priority	Free	Entire EU inc. UK	3-5 Bus. Days1,4

Notes

• All RamCity brand products are drop-shipped directly from our supply partner in Lenham, Kent, Great Britain.
• All non-Kingston brand products (i.e. RamCity, Hynix, Samsung) are presently shipped from our central distribution centre in Sydney, Australia via FedEx. Additional Tax and import duties may apply.
• Online tracking is available for all services. We will email you the details the morning after your shipment is dispatched.
• Deliveries are made Monday to Friday 8:00am-5:00pm, excluding public holidays.

Payment Options and Pricing

Payment Options

• We accept Mastercard, Visa, and PayPal. No surcharges apply. PayPal instructions

Pricing

• All prices on ramcitystore.co.uk are shown in GBP.
• All payments are processed in GBP.

Warranty Replacements and Refunds

Full details of our comprehensive and convenient return policy are here.

Stock Levels

• Stock levels shown on our website are updated early each morning.
• 95% of all orders we receive are shipped the same or next business day, once the payment has been cleared. Products requiring back order are clearly marked.
• For up-to-the-minute stock levels, please contact our Customer Service Team.
• If your product is not in stock, you will be notified by email of an expected shipping date, generally within 5 business days. Although your credit card is charged up-front, you are able to cancel the order at anytime and have the transaction reversed. We do not charge any cancellation or restocking fees.

VAT and Import Duties

• All prices quoted on ramcitystore.co.uk are exclusive of VAT.
• As we are an Australian company trading in the UK we are currently not required to collect any VAT.
• Orders for Kingston brand products ship direct from our supplier in Kent, UK, so import duties can never apply if the delivery address is also within the UK, regardless of order size.
• IMPORTANT: Orders of non-Kingston brand products or orders with both Kingston and non-Kingston products combined, will ship from our Sydney distribution centre. If the value of the goods on your order exceeds £18, then it's likely that you'll need to pay UK VAT at the usual rate. Customs duty may also be charged at a 3.5% flat rate, but is normally waived if it amounts to less than £9.
• More information is available on the HM Revenue and Customs website